Shipping Policy

1. Where do you ship?
We currently ship across Malaysia and to select international locations. Insert your address in the checkout page to check if your country is available for shipping.

2. How much does shipping cost?
We provide free shipping to all parts of Malaysia, and require a flat rate to other countries. Insert your address in the checkout page to check the shipping rates for your address.

3. How long will it take to receive my order?
For Malaysia orders, it will typically take 1-3 working days to arrive after we ship out your parcel. For other countries, you should receive your order within 14 working days after we ship out your parcel.

4. Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking number via email to monitor its journey.

5. What should I do if my order hasn’t arrived?
Contact us here if the shipping tracking does not update for 2 days. We will check with courier company on behalf.

6. I'm in a hurry, can I receive it today?
We provide same day delivery for Klang Valley areas (with an extra charge). You will need to select the "Local Delivery" option in the checkout page and make the order before 12pm to be able to receive it on the same day.

7. What courier do you use to ship my order?
For Malaysia shipments: DHL-e / Poslaju
For Singapore shipments: SF Express / Teleport / Aramex / Janio
Other couriers if above are unavailable: Pgeon, Flash
For international orders: SF Express, UPS, Janio, FedEx

8. Will my parcel be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges MUST be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

9: How can I change my order after it's been placed?
We process all orders within 2 working days or even quicker, changing an order after it's been placed may not be possible if it has already been processed in our system.
You may contact us via Whatsapp for the quickest reply to check if your order can still be changed. We will always do our best to make sure you’ll get what you need. However, if orders are processed by our warehouse team, then unfortunately, we will not be able to amend the said order.

10. Will there be an additional charge for re-delivery?
Yes, if the parcel was not delivered to the recipient due to wrong address/contact info and has returned to the sender, a second delivery fee will be charged by the logistics partners. Note that the second delivery fee is the responsibility of the recipient.